How can I know who opened the garage door in my community?
Published 11 June 2026
To know who opened the garage door you need a system that logs every opening. PuertApp records each time a door is opened with three key facts: which user opened it, when, and the result (whether the door responded or not). The administrator reviews that log from the dashboard, something impossible with traditional remotes, which are anonymous.
What the system records on each opening
Each opening action creates an entry in the access log: the resident who tapped open, the exact date and time, the specific door, and the operation result. Because the opening is an end-to-end verified command, the result reflects reality: whether the device confirmed the opening, did not respond, or there was an error.
This turns every opening into a traceable event. The community no longer relies on blind trust in anonymous remotes and gains a searchable history.
Why traceability matters in a community
With physical remotes there is no way to know who entered or when. Faced with an incident (improper access, a door left open, a dispute between residents), there is no data to fall back on.
An audit log changes that. The property manager can review the history, identify patterns, respond to complaints with data, and demonstrate diligence in managing community access. Traceability also deters misuse: knowing that every opening is recorded changes behavior.
Who can see the log and data protection
Access to the log is reserved for the community's administrator profiles; residents do not see each other's activity. The system is designed to comply with GDPR: only the necessary data is stored and for the minimum time, with retention policies that delete old records automatically. [VERIFICAR: periodo concreto de retención del registro de accesos mostrado al cliente]
Frequently asked questions
Can I see who opened the door and when?
Yes. The administrator can review a log with the user, date and time, door and result of each opening.
Do traditional remotes leave a record?
No. A remote opens anonymously and leaves no record. That is why a system with an access log provides traceability a remote cannot offer.
Do residents see each other's activity?
No. The access log is reserved for the community's administrator profiles, not residents.
How long is the log kept?
Records are kept for the minimum time needed under retention policies that delete them automatically, in line with GDPR.
Want to see it in your community?
Request a demo and we'll check compatibility with your garage, with no commitment.
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